Return & Exchange gladly accepts returns:

  • of unworn (without any perfume, cigarette, or other odors)
  • unwashed
  • undamaged items, in good condition for resale;
  • defective merchandise for exchange or refund within 10 days after you receive your package.

Please note that you will still be responsible for any shipping charges unless the item is returned due to defects or inaccurate information

on the website, in which case we will cover your return shipping costs.

Unfortunately, we do not offer prepaid return shipping labels to avoid having our customers pay more on top of the cost of the items they purchased. However, we guarantee that in the event that you need to return your purchases, we will do our best to address any issues you may have immediately

Intimates, swimwear and hair extension are NOT RETURNABLE.

We DO NOT OFFER EXCHANGE for sale items. But you can return them for refund.

We will provide a 10-day return policy during which a customer may return an item that is undamaged, unworn, and unused with tags still attached. We will also provide a return/refund policy for any damaged or defective items as long as any claims are placed within the agreed upon 10 days of the item being received. Customers will contact Vanci Store with any requests for return

How do I return an item?

Please check the following process:

If you have other questions, please feel free to contact us: co*****@va***.co

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